No, you don’t need to be home – just let us know how to access the space, and we’ll take care of the rest.
Frequently Asked Questions
All the details, made simple
Clean Team Florida Q&A
What areas do you service?
We proudly serve Hallandale, Aventura, Bal Harbour, Hollywood, Sunny Isles, and surrounding areas throughout South Florida.
What types of cleaning services do you offer?
We offer a wide range of services including residential and commercial cleaning, Airbnb turnovers, yacht and boat cleaning, and home organizing.
How do I book a cleaning?
Simply contact us through our website to request a personalized quote and schedule your cleaning.
How do I know how long my cleaning will take?
Once we know the details of what you’d like cleaned, we’ll let you know how long the service will take and schedule a time that works for you.
Do you offer one-time or recurring cleanings?
Yes! We offer both one-time cleanings and recurring services – whichever fits your needs best.
Can I request the same cleaner every time?
Absolutely! If you’d like the same cleaner for each visit, just let us know and we’ll do our best to accommodate your request.
How do I cancel or reschedule an appointment?
Just give us a call or send a text – we’ll be happy to help you make any changes to your appointment.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for any cancellations or reschedules. Cancellations made with less notice may be subject to a fee.
Do you give back or support any causes?
Yes! We donate a percentage of all net profits as part of our commitment to giving back to the community.
Cleaning Details
What kind of cleaning products do you use?
We use non-toxic, EWG-verified cleaning products that are safe for your home, family, and pets.
Do you bring your own supplies and equipment?
Yes, we bring all our own supplies and equipment – unless you prefer we use something specific, just let us know!
Do you clean pet hair and stains?
Yes, we’re happy to clean up pet hair and tackle common stains as part of your service.
Do you clean and fold laundry?
No, we don’t offer laundry services at this time. Our focus is on providing top-to-bottom cleaning for your space.
Will you move furniture to clean underneath?
We’ll move light furniture when needed to ensure a thorough clean. For larger or heavy items, we clean around them for safety reasons.
Can you clean high windows or ceilings?
Cleaning high windows and ceilings is handled on a case-by-case basis. Let us know in advance, and we’ll do our best to accommodate.
Do you clean terraces?
Yes, terrace cleaning is included in our services
Do you change bedding?
Yes, we’re happy to change bedding – just leave out fresh linens and we’ll take care of the rest.
Services & Specialties
What’s included in an Airbnb turnover cleaning?
Our Airbnb turnover service includes a full cleaning of the space, resetting the home for the next guest, and upon request – restocking essentials like toilet paper, paper towels, and toiletries.
Do you clean luxury properties or vacation homes?
Yes, we specialize in cleaning luxury properties and vacation homes with the same attention to detail and care we bring to every job.
Do you clean after events or parties?
Please contact us to discuss
Do you offer deep cleaning or move-in/move-out services?
Yes, we provide deep cleaning as well as move-in and move-out cleanings to get your space thoroughly cleaned and ready for what’s next.
Do you offer post-renovation cleaning?
Yes, we offer post-renovation cleaning to remove dust, debris, and construction residue – leaving your space fresh, clean, and move-in ready.
Do you do carpet or upholstery cleaning?
No, we don’t currently offer carpet or upholstery cleaning, but we’re happy to refer you to a trusted local provider if needed.
Payment & Policies
What payment methods do you accept?
We currently accept Zelle and Venmo
Are your cleaners insured and background-checked?
Yes, all of our cleaners are fully insured and background-checked for your peace of mind.
Do I tip my cleaner?
Tipping is not required – our team is paid fairly for their work. If you’d like to show appreciation, it’s always appreciated but entirely optional.
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If something wasn’t done to your expectations, please contact us.
Customer Experience & Preferences
Can I customize my cleaning checklist?
Yes! We’re happy to tailor the cleaning to your specific needs – just let us know what you’d like included.
What happens if something gets damaged or broken?
We’re fully insured and bonded, so in the rare event that something gets damaged or broken, we’ll take care of it promptly and professionally.
How do I prepare my space for a cleaning?
To help us clean efficiently, we recommend tidying up personal items and making sure we have access to the areas you’d like us to clean. If you have any special instructions, feel free to let us know in advance.
How far in advance should I book?
We recommend booking at least 72 hours in advance to ensure availability, especially for preferred time slots or special requests.
Team, Process & Communication
How many cleaners will come to my home?
The number of cleaners varies based on the size of your space and the type of service requested – we’ll let you know what to expect when you book.
Will I get a reminder before my appointment?
Yes, you’ll receive a reminder the day before your scheduled cleaning.
Do I need to sign a contract?
No formal contract is required.
How will you communicate with me about my booking?
We’ll communicate with you through your preferred method – whether that’s email, text, or phone. Just let us know what works best for you.
Who do I contact if I have a question or concern?
You can reach out to us directly by phone, text, or email, we’re always here to help and happy to assist with any questions or concerns.
Do you offer customer support on weekends?
Our customer support is available Monday through Friday, from 8 AM to 6 PM. Messages received outside those hours will be returned the next business day.
STILL HAVE QUESTIONS?
We’re here to help! If you didn’t find what you were looking for, feel free to reach out.